The Importance of Long-Term Product Reviews

Most people write reviews after they have barely used the product. There are no long-term usage data, and consumers usually don't care or forget to write a review later in a product's life. Tracking the whole lifecycle of products can provide important data.

What's wrong with current review systems

Ecommerce platforms often send a reminder email to write a product review only a few days or weeks after receiving the product, which results in reviews like this: "Items arrived perfectly! I received very quickly. I would not hesitate to hesitate to purchase from this seller again.".

Filtering for 1-star reviews on Amazon doesn't help in most cases because most people immediately write a 1 -star review complaining about how their product didn't work as expected.

But what does the product look like after multiple months or years of usage? Knowing more about the lifecycle of a product is helpful for new purchases as well as for learning more about maintaining or repairing a used product.

Introducing Product Lifecycle Tracking

Even if things don’t break - waiting for a minimum of 6+ months or a certain amount of minimum uses really makes a review relevant.

That's why we're working on a product lifecycle tracker at exitreviews.com (posted here before). After submitting your products, you'll receive a yearly reminder to update the condition ("hey there, did anything break or deteriorate? Click here if the condition is unchanged")

What could we do with all this data?

  • Calculate the average longevity of products
  • See if a product's quality has changed or gone down at some point
  • Collect maintenance practices and fixes
  • Open-source the data so other sites and manufacturers an leverage it