Kenmore 31220 Pet-Friendly CrossOver Max

Kenmore 31220 Pet-Friendly CrossOver Max
Looria Grade

Based on 50 reviews

The Looria Grade (A - F) accounts for multiple factors, including sentiment, helpfulness, and more. Learn about our sources and ranking.

Review highlights
  • Great for pet hair
  • Easy to assemble
  • Good suction power
  • Long cord length
  • Lightweight and easy to carry around the house


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Top reviews

Best Full-Sized Vacuums for $300 or Less

CR’s take: The bagless Kenmore Pet Friendly CrossOver 31220 is top-notch at cleaning bare floors and, true to its name, earns an Excellent rating at picking up piles of cat fur. It falls short of our top marks for carpet cleaning, but still earns an impressive Very Good rating. And unlike some bagle...

Consumer Reports
13 days ago

Unfortunately constant problems

Originally i wasn't impressed, just a typical vacuum with ok suction, not bad. However i noticed the agitator bar wasnt turning. Read the manual, hit the floor button and the reset button, but the agitator would not work. Called Kenmore, stepped thru a few things, but no luck. Amazon quickly exchang...

4 years ago

I'm sorry that I bought this, and here's why...

I will start with the pros. 1. Long cord 2. Dust bin easy to clean & empty 3. Decent suction. (see below) Now, for the cons: 1.From the second use, it has emitted an ear-piercing screech. Nothing is stuck in the hose or the motor, nothing is stuck in the belt. I don't know why it's screeching, but i...

Joyful Atlanta
4 years ago


Shame on Consumer Reports for their thumbs up for this vacuum. I'm now in the market for a new vacuum as this cannot handle pet fur in any volume. The roller thing gets totally bunged up and has to be cleaned WEEKLY. Then there is the chamber where all the debris goes only it gets sucked up into thi...

4 years ago

Complicated and Fragile

Purchased after reading a complimentary review by Consumer Reports. First impression: made of easily broken plastic. A fragile device. The operation and use is not intuitive and I found myself referring to the user manual frequently. Yes, it is lightweight. But I would prefer a device that promises ...

4 years ago

Designed for a heavy duty pet owner.

Absolutely love this vaccum. We had a vaccum for years just because it was ok and we were worried about spending a lot of money on something that didn't work but we did our research and found this, we could not be happier. We have 3 dogs (one a husky) so vaccuming is an almost daily affair and with ...

jerry a selness
4 years ago

Not very user friendly, but works very well

I purchased this vacuum as consumer reports gave it a good rating and due to the lower price (comparing to a dyson). Assembly was confusing and took some time. It’s a bit confusing to operate as well. One function works great on hardwoods and rugs (I do not have carpet). I don’t know if it’s “hardwo...

4 years ago

Not as Good as I hoped

Like other reviewers, I was going based on the 2019 Consumer Reports' buying guide. While it is a zippy little vacuum, I would have liked to see more from a nearly $200 vacuum. PROS 1. The maneuverability is really nice. I was impressed with how well I could navigate tight spaces. 2. The auto height...

Tech Director
3 years ago

Not easy to assemble, telescope wand was flawed.

From day one I could not use the crossover max. It was difficult to put together, but the telescoping wand was broken, so the handle assembly would not click into place. When I would try to vacuum, it would fall over and the handle and tube would be left in my hand. When I pushed the wand into its l...

4 years ago


When I first got this vacuum, I loved it. There are 8 pets in our house and we have to vacuum every day. Of course, there are a few features that could function better but, overall, it worked quite well. Now, I realize that even though the design is pretty good, it's built with a bunch of cheap crap...

Linda Norris
2 years ago


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Product Name

Pet Friendly CrossOver Bagless Upright Vacuum